Have you ever wanted to buy mattress online? It does sound like something many people would do, right? Well, many people do it and you may be the only one left out. In fact, it’s not that much of a hassle and you will have a variety of options to choose from before making your purchase. If, however, this is something that you haven’t done before, here is everything you need to know to make an informed choice.
Just like buying other merchandise online, buying a mattress is as simple as reading the description and after confirming that everything is as you want it to be, you click the “Buy It” button. In most cases, the vendor allows you to confirm that your delivery is okay with an allowance for money back if something is not right.
There are some reasons why you need to purchase your mattress online. Some of these reasons include:
The “buy mattress online” option helps you to make a collaborative decision
Let’s say you have just moved into your new home with your partner and want to start a new life. When it comes to furnishing your house, including buying a mattress, you would want to buy one that both of you would be comfortable lying on.
In the case where one of you is too busy at work to have time to visit the store, purchasing a mattress online would be the perfect solution. He or she can actively take part in the process of obtaining one after a day’s work or when you share product links and social tools.
You Get to Experience Convenient Shopping
What is better than purchasing a product from the comfort of your home and having it delivered right to your doorstep? In the case where you have a tight schedule and you cannot afford to flex it to squeeze time to replace your old mattress, online shopping would be an excellent option for you.
Not only will you manage to go about your appointments and spend your leisure time adequately, but you will also be able to avoid burning your gasoline and getting trapped in congested traffic on your way to the store.
Chances of you Getting Old Stuff are Minimal
Talking about old stuff, just because you want to purchase a mattress and use bed sheets on it doesn’t mean that the bed removal should be aged. Alright, you don’t sleep on it directly, but still, you want your mattress to look good. Online sellers do not have cushions with old bed removal because they rarely deal with such items.
You Get to Enjoy Free Home Delivery
Who doesn’t love free stuff? When it comes to delivering goods or items to your door, it’s even better. Most online retailers offer free delivery services of mattresses right to the doorstep of their customers, hence saving them the trouble of transporting the item home. In case a doorstep delivery is not enough for you, you could still have your mattress in your preferred room. You do not have anything to lose.
You Can Get a Good Discount
Many online retailers offer discounts on the products that they deal with, so if you want to score a significant discount on your mattress, you should consider purchasing it online. This is a great deal for you because you would be able to save some few dimes.
Excellent Customer Services
Who doesn’t want to do business with a retailer who cares about his or her customers and whose priority is to offer the best of the best to them? Now, since you are also not left out, you should consider going for a service with excellent customer support. Apart from getting quick responses to your enquiries, you would be well attended to in case of a problem with your purchase. How convenient, right?
Online Buyers are Well-Researched
Many are times we need assistance when it comes to purchasing a product from any store or shopping mall. As compared to other buyers, online buyers build an excellent measure of expertise when it comes to doing research. Because they tend to rely on themselves, they do their homework, conduct their thorough research and check out a mattress buying guide to get the best brands of products or services.
There is no Pressure in Buying
So you go to this online store which the retailer hasn’t met his selling target for the day. What next? Pressure! You do not want to purchase a mattress because the retailer told you that it was the only one left or because he said you wouldn’t find any other comfortable mattress other than that particular one. With this kind of pressure, you can get tones of surprises when you take the new item home.
You Might Get a Different Satisfaction from a Store
Have you ever tried on a cloth, say stretchy jeans, that you lent a friend who has a body figure bigger than yours? How was the experience? Well, you know better. I bet the jeans didn’t fit perfectly like they used to before your friend wore them.
The case is the same with a mattress – you visit a shopping mattress store, and you love the feeling of one when you sit on it. Understand that it’s a showroom, meaning, many people have sat on it to get that feeling too. When you get one straight from the warehouse, chances are you would get a different feeling.
The Satisfaction from Online and Offline Purchases Doesn’t Vary that Much
Research shows that purchasing a mattress online or getting one directly from a store has almost the same level of satisfaction, so even if you get one online, there are very minimal chances of dissatisfaction.
You Have Better Chances to Compare Many Mattresses
With an online purchase, you would be able to compare different mattresses in terms of their pricing, design, sizes, make and other crucial mattress features. This would enable you to avoid any mishaps or surprises that come with purchasing a wrong item or an item that does not meet your targeted level of satisfaction.
You can’t even think of making rounds in the city from store to store to look for that particular mattress that you want. Aside from other expenses and drawbacks, the time that you would spend alone won’t even allow you talk about it.
Mattress Buying Guide: How to Buy the Right Mattress for You
So, you have gone through the reasons why you need to purchase your mattress online and have finally decided to get a fabulous one for yourself. How would you go about it? Well, no hassle. You have to get familiar with a mattress buying guide that would help you to replace your old, lumpy mattress with another one that is more comfortable.
The experience of getting a mattress can be exciting, especially the thought of a fair price and you getting comfortable on your sofa and having your bed delivered to you right to your doorstep. Understand that you will be spending a great part of your life lying on it (well, depending on how long you sleep).
Many sites deal in mattresses in the online business world; there are a few tips that can come in handy when you decide to take the plunge to get one. Some of these tips are explained below:
Do Your Homework and Check out a Mattress Buying Guide as Well
Conducting your research is the first thing that you need to do before clicking your button to order a mattress. As you read earlier, there are some mattress websites in the industry today, so it is essential to identify one that is the best fit for your needs.
Good for you if you know the kind of mattress that you want, but in case you do not, you should consider visiting the store to get a clear sense of the type of bed that you want before purchasing it online. I guess you’ll have to get up from that comfortable couch!
Identify the Type of Mattress That you Need
There are many types of beds in the industry, so you have to identify one that best suits your needs and your budget. Select a mattress based on your needs and preferences – do you need a soft or a firm bed? What is your preferred sleeping position? How much support do you need? Answering such questions would enable you to identify the most suitable choice.
Just to get a glimpse of it, below are some of the mattress options from which you can choose in a mattress store:
- Open spring mattresses. These mattresses have a long piece of metal wire that is coiled to form several springs. These types of beds have machine-stitched ends, and their feature of being light makes it easy to turn them. Such options are suitable for instances where replacement has to be done as time goes by, such as children’s beds. They can be easily replaced as your kids continue to grow; so you won’t feel much of a pinch because it would be a necessity at that time.
- Latex mattresses. These types of beds have organic latex foam that is made from rubber trees. In case you are looking for a bed that has a bouncy effect and offers a rounded contour to your body, this is an excellent option for you. Their unique features also tend to make them one of the most expensive options in the industry.
- Airbeds. These kinds of mattresses have air chambers that feature foam comfort layers to provide support. With an airbed mattress, you can adjust the level of your firmness using an electric air pump to get yourself comfortable. Such mattresses last for a long time, but you will also have to part with a few more dimes.
- Innerspring mattresses. As the name suggests, these mattresses have a spring-like feeling when you lie to them because they use a support core that is steel-like. They are also the most popular type and are commonly used traditionally. As an added plus, they have a bouncy effect, which makes them ideal for conjugal activities. As much as these types of mattresses are good, they tend to sag when used for long and they do not contour the body as other beds do.
- Memory foam mattresses. Aside from the fact that these mattress options trap a lot of heat, they tend to last longer than the innerspring mattress and conform significantly to your body, giving you a ‘hugging’ effect.
- Hybrid mattresses. These mattresses have the same body contouring effect to that of memory foam mattresses, but they do not trap any heat.
Consider Checking out Mattress Review Sites
When purchasing any product, be it online or in the store, you do not want to be the first one to test and try it out. To be on the safe side, always consider checking out mattress review sites to see what other customers have to say about different mattresses before embarking on your purchase process.
In the case where you have already narrowed a particular mattress to your interest, see what other customers have to say about it. Ensure that you look at everything concerning the item, from the comfort, customer support services, and the level of satisfaction with the delivery process.
Consider your Budget
Your budget would always guide you when you want to purchase an item either online or in the store, or when you want particular services to be rendered to you. When finding a mattress that meets your needs, you should consider your budget.
Before making your purchase, come up with a suitable budget and stick to it. From there, you can begin looking to find several mattress models that are in your price range.
Avoid Middle Connections
It’s a good idea to buy a mattress from a company that manufactures them directly, other than buying one from an intermediary. As such, you will be able to identify an excellent value for your mattress. To get your mattress at a fair and affordable price, approach a company that makes beds themselves and transports them to their customers directly.
Check out if the Shopping Mattress Return Policy Works on Your Terms
Does the return policy of your purchase work on your terms? Do not wait to know the answer to this question after making your purchase. As a buyer, you should check the return policy of your mattress before making any investment. This would ensure that you get to return your mattress after purchasing in case of any problems.
Always Consider the Maintainability of Your Mattress
A good mattress should be one that can be easily maintained after purchase in terms of hygiene. Does the mattress have a removable cover that can be washed? Finding a mattress that has a zipper on one end of its cover would be more suitable.
You do not want to spoil your mattress by having to tear one end of your cover to wash it. As expensive as a mattress with a zipped cover may seem, it is a great option, especially if you often retire to bed with unwashed feet.
The Density of the Mattress
You do not want to lie on a mattress for a while and begin to feel the steel or board on the base of your bed. You can’t even sleep, can you? You will be tossing in your bed and turning all night long and wake up with a sore and paining body. You do not want that. For this reason, ensure that you check the density of the particular mattress that you would like to purchase for longevity purposes.
Find out How Well the Mattress Brand is Known and Trusted
Before purchasing a mattress online, ensure that the brand that you are seeking to go for is well known and trusted. That would guarantee you peace of mind and the comfort of knowing that you will be able to use your mattress for a long time without having to replace it soon. A trusted mattress company on a website that is well known would always guarantee the prospective customers a memorable and outstanding experience in purchasing their items.
To get the most out of your research in your quest to look for a suitable mattress, there are some aspects that you would need to watch out for to ensure that you get the most out of your research. Now, understand that a mattress is a big purchase, and very much so depending on the type of mattress that you go for and its quality. Not all online mattress websites are reputable. Thus, it is essential that you shop wisely with utmost care. As you do that, ensure that you pay attention to the following detail:
Certification Information of the Item
Certification proves that all products, including mattresses, have passed through several tests or are manufactured in a certain way to ensure the safety of the prospective consumers who will use it. Certification companies put such measures in place to indicate that the products being delivered are of high quality and nothing less than that.
In a nutshell, ensure that before you purchase a mattress, you get the certification information from the online retailer to boost your confidence in shopping with the particular website.
Customer Education Information
Does the particular online company that you choose have any customer education information, including snapshots and videos that explain the features of their products? Approaching a company that uses digital technology to describe the characteristics of its mattresses would enable you to have a good understanding of what the beds feature before making an informed decision on which one to buy.
Depending on the information that you want to access, the company should provide precise details of it. As a customer, you are not left out regarding playing your role. You alone know what you need, so based on those concerns, you can watch videos of the educational info that would be most helpful in your case.
For instance, if you are not sure of how a bed with an adjustable spring works and you long to get one, you will need to visualize that by checking out a video of the same. In the case where you need to check out customer reviews and certification info, an article would do fine.
A Medium of Contact
So you have done your shopping mattress research and identified the type of mattress that you want to purchase. Better yet, that is still not enough. Ensure that the website offers a telephone number through which you can speak to someone.
Shopping online does not guarantee that you will get everything right and go ahead and make your purchase without a problem. Most likely, you will have a few questions that need to be answered. Contacting someone would increase your chances of making a legit purchase.
A Showroom and Staff for Product Testing
A well-established company should have a well-managed office and team – in this case, a well-equipped showroom and management staff. Let us say you have identified a mattress online that is suitable for you and discovered that the company that deals with it is situated near your locality. Wouldn’t you want to test the mattress before making a final purchasing decision?
Ensure that the company that you choose to buy from has a permanent showroom to enable you to take a look at and test the mattress that you want to purchase.
A Mattress Warranty Guide and Well Spelt out Terms and Conditions
You do not want any surprises, be it before or after purchasing your mattress. Before shopping online, ensure that the online company has well spelt out terms and conditions regarding trials and a mattress warranty guide with information on warranties or any discount rates. If you manage to get the terms and conditions jolted down in detail, it will be even better.
Since both parties have a role to play, both your responsibilities and those of the company, looking out for this aspect would eliminate any chances of being charged with hidden fees.
A Secured Mode of Payment
With the everyday advancing digital technology, cases of identity thefts have substantially gone up. You do not want to be a victim of the same. Hence, you should ensure that the online company processes payment using a secure encrypted method and that the particular company also accepts gateways such as PayPal and other visa cards for payment.
With these in place, the company would get access to your credit card details; hence, this gives you the comfort of using a legitimate and secure payment procedure.
A Platform for Viewing Products and Their Pricing
Can you buy any item from an online website which does not allow you to see the particular things or their pricing? Certainly not. That also goes for a mattress. When talking about viewing a product, it’s not only a matter of looking at one photo and making your final buying decision. You have to see the features of the mattress clearly and visualize them from all possible angles.
As much as the particular online mattress stores may offer their items at relatively lower prices, you might smile in the beginning and regret making your purchase when you open your door to find what you did not expect lying on your doorstep.
The Aspect of Product Descriptions, Deatures and Specifications
Checking out photos and videos of the mattress that has appealed to you is not enough. Since convenience is the primary reason for your decision to opt for an online purchase, you should ensure that you examine the descriptions of different types of mattresses and compare them.
Following the fact that description is a summary of what the particular mattress features, it would help you save considerable time in getting a clear understanding of the item. An excellent product description should be able to give you a feel and picture of what the product entails.
Buying a mattress online has several advantages and drawbacks, just like shopping for any other item online. The limitations aside first, check out some of the reasons why you need to give online mattress shopping a try:
Pros of Purchasing A Mattress Online
It is easy.
Buying a mattress online does not require much of a hassle. The whole procedure of doing so is simple and straightforward. You escape the sale pressure in stores by making your purchase from the comfort of your home.
You will access full-service delivery at any time.
Many shopping stores do not offer delivery services when you purchase a mattress from their store. As such, you have to equip yourself with the necessary mode of transportation and at the same time ensure that your item gets home safe and sound. With online shopping, you can get your item delivered right to your doorstep.
It is affordable.
Many online retailers offer high discount rates for their customers. Okay, you can still bargain and negotiate accordingly in a store, but the discount that you’ll get won’t be that much to smile about. Purchasing online can help you save about 15% cash.
You get an item of high quality.
Purchasing a mattress online means that, you do not have to sit on it, which means that other customers have not sat or laid on it for testing and trial. This is a huge plus for you because the mattress that you will get will have great specifications and provide long-term comfort. It will also be durable.
You experience low return fees.
As compared to store retailers, online retailers have low return fees. In a case where you have purchased a mattress and it doesn’t tend to meet your needs and concerns, you would still be able to return it at a lower cost. As for buying it at a store, you will part with more cash than you except or worse still, you might have to learn to get comfortable with your purchase when you buy from a store with a no-return policy.
Good customer support.
On average, online retailers tend to have well-established and better customer services than mattress stores. This guarantees you of purchasing your item after getting helpful information that will guide your purchasing decision.
You escape pushy salespeople.
Many salespeople in stores seek to achieve the target of their daily sales to up their commissions. For them to reach their targets, they become somewhat aggressive in trying to convince customers to get them to purchase their items.
Certain levels of aggressiveness can be too much at times, whereby the salesperson may use statements such as, “This is the only one left.” Or “You won’t find it stocked anywhere else.” This kind of pressure is not good for you and for your buying decision as you might end up purchasing a mattress that does not suit your needs.
It’s a better option if you feel uncomfortable testing your mattress.
When it comes to testing and trying the suitability and comfort of a bed, not everyone would be comfortable enough to do that in a mattress store. Such stores are usually packed, especially in times when particular items are on offer, so if you are not the kind of person who likes every eye to be fixed on you, you won’t lie on that mattress for a test.
Cons of Purchasing Your Mattress Online
Just like any products available in the market, mattresses have their fair share of cons too. Check them out below!
You can’t test or try your mattress before buying.
Unless you know the type of mattress that you want and the model, buying one online can be a terrible experience for you. This is because you cannot feel it, try it and see how it has been made.
Lack of an immediate personal assistance.
With online shopping, you can post your inquiries but you might not get immediate responses. Many are times you would have to wait for at least 24 hours to get your questions answered.
You may experience shipping costs and delays.
This would be a massive blow for you, especially if you need your mattress delivered to you with immediate effect. In the case where you pay for a bed that is not in stock at the moment, a refund would then be processed, which would take longer than usual.
Co-founder of Counting Sheep and Sleepaholic